Important Notice: This Privacy Policy explains how adda app ("we", "our") collects, uses, shares, and protects your personal information. By using our platform, you consent to the practices described in this policy. We comply with the General Data Protection Regulation (GDPR) and international data protection standards.
1. Introduction & Data Controller
Your privacy and the security of your personal information are our highest priorities at adda app. We understand that when you share your information with us, you place your trust in us. This Privacy Policy transparently explains:
- What types of personal information we collect
- Why we collect your information and how we use it
- Who we share your information with (if applicable)
- Your privacy rights and how to exercise them
- How we keep your information safe
Data Controller: adda app is the data controller responsible for processing your personal information. We operate under Curacao Gaming Authority license number 8048/JAZ and comply with GDPR, CCPA and other applicable data protection laws.
You must be 18 years or older to use adda app. We do not knowingly collect personal information from minors (under 18). If we discover that a minor has provided information, we will delete it immediately.
2. What Types of Information We Collect
Adda app collects various types of personal information so we can provide you with secure, fair, and personalized service. The information we collect falls into the following categories:
2.1 Identity & Registration Information
- Personal Details: Full name, date of birth, nationality, gender
- Contact information: Email address, phone number, home address, city, postal code
- Identity Documents: National ID (NID), passport, driving license number and scanned copies
- Login credentials: Username, password (encrypted), security questions
2.2 Financial & Transaction Information
- Payment method: Bank account number, bKash/Nagad/Rocket number, cryptocurrency wallet address
- Transaction History: Deposits, withdrawals, bet history, win and loss records
- KYC documents: Bank statements, utility bills (address verification), proof of income (for high-value transactions)
- Fraud Detection: Payment patterns, chargeback history, risk scores
2.3 Technical & Usage Data
- Device Information: Device type (mobile/desktop), operating system, browser type & version, screen resolution
- Network Data: IP address, geolocation (country/city level), ISP information
- Cookies & Tracking: Session IDs, cookie identifiers, login tokens
- Usage patterns: Pages visited, click data, session duration, referral sources
- Application logs: Error reports, crash logs, performance metrics
2.4 Gaming & Behavioral Data
- Betting history: Placed bets, odds, stake amounts, bet outcomes
- Game Preferences: Preferred sports, markets, leagues, and teams
- Bonus Usage: Claimed bonuses, wagering progress, promotional codes
- Session Data: Login time, logout time, active duration
- Responsible Gaming: Set limits, self-exclusion status, cooling-off periods
2.5 Communication & Support Data
- Support Tickets: Complaints, inquiries, issue details, resolution status
- Chat transcripts: Live chat conversations, chat timestamps
- Email Communications: Sent and received emails, attachments
- Feedback & Surveys: Reviews, ratings, suggestions
3. Purpose of Information Collection & Legal Basis
We collect and process your personal information only for legitimate and transparent purposes. Under GDPR, each processing activity has a legal basis:
| Purpose of Processing | Legal Basis | Examples |
|---|---|---|
| Account creation and management | Contract Performance | Registration, profile updates, password resets |
| Payment Processing | Contract Performance | Deposits, withdrawals, payout of winnings |
| KYC and age verification | Legal Obligations | Identity verification, AML compliance |
| Fraud Prevention | Legitimate interests | Suspicious transaction detection, bot detection |
| Customer Support | Contract Performance | Complaint resolution, technical support |
| Marketing and promotions | Consent | Bonus offers, newsletters, SMS notifications |
| Site improvement and analytics | Legitimate interests | User experience optimization, A/B testing |
We never sell your personal information to third parties. Without your consent, we only share information with essential service providers and legal authorities (see Section 6 for details).
4. Information Use & Processing
We use the information collected for the following purposes:
4.1 Service Delivery & Contract Performance
- Creating, activating, and managing your adda app account
- Accepting, processing, and settling bets
- Completing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Distributing winnings and rewards
- Maintaining account balance and transaction history
- Providing customer support and technical assistance
4.2 Legal & Regulatory Compliance
- KYC (Know Your Customer): Verifying identity, age, and address
- AML (Anti-Money Laundering): Monitor and report suspicious transactions
- Responsible Gaming: Identifying and intervening in problem gambling
- Licensing Requirements: Compliance with Curacao Gaming Authority regulations
- Tax compliance: Providing information to applicable tax authorities
- Legal disputes: Providing evidence in case of legal claims, investigations, or litigation
4.3 Security & Fraud Prevention
- Detecting and preventing fraud, hacking, and abuse
- Detecting multiple accounts and bonus abuse
- Blocking bots, scripts, and automation tools
- Protection against DDoS attacks and cyber threats
- Preventing unauthorized access and data breaches
4.4 Personalization & Improvement
- Recommending games and markets based on your preferences
- Sending personalized promotions and bonus offers
- Optimizing website and app performance
- Improving user experience (UX)
- Developing and testing new features
- Conducting A/B testing and behavioral analysis
4.5 Marketing & communications (with consent only)
- Sending email newsletters and promotional offers
- Sending SMS and push notifications (to opted-in users)
- Informing you about new games, bonuses, and features
- Notifications of special events, tournaments, and jackpots
Your Control: You can unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link at the bottom of each email or by changing your notification preferences in your account settings. This will not affect important communications about your account or transactions.
5. Cookies & Tracking Technologies
Adda app uses cookies and similar tracking technologies to enhance website functionality, personalize your experience, and analyze site usage. Cookies are small text files stored on your device when you visit our site.
5.1 Types of Cookies
These cookies are essential for the website to function. Without them, you cannot log in, place bets, or access secure pages. These cookies cannot be disabled.
These cookies track website performance and user behavior (Google Analytics, Hotjar). They help us improve our site.
These cookies remember your preferences (language, time zone, bet slip settings) to enhance your experience.
Used by third-party advertising platforms (Facebook Pixel, Google Ads) to show you relevant ads. You can opt out of these cookies.
5.2 Cookie Management
You can control and delete cookies through your browser settings. However, disabling essential cookies will prevent some website features from working. To manage cookies:
- Google Chrome: Settings → Privacy and Security → Cookies and other site data
- Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and site permissions
For more information, see your browser's help section or visit www.aboutcookies.org.
6. Information Sharing & Third Parties
We value your privacy and Never sell your personal information. However, to provide our services and fulfill legal obligations, we may share information with trusted third parties in certain circumstances:
6.1 Service Providers & Business Partners
- Payment Processors: bKash, Nagad, Rocket, banks, crypto payment gateways (deposit/withdrawal processing)
- KYC/AML Provider: Identity verification services (Jumio, Onfido) that verify identity documents
- Cloud hosting: AWS, Google Cloud, Microsoft Azure (data storage & servers)
- Analytics Tools: Google Analytics, Mixpanel (site usage analysis)
- Email service: SendGrid, Mailchimp (sending transactional and marketing emails)
- Customer Support: Zendesk, Intercom (helpdesk & chat support)
- Fraud prevention: Sift, FraudLabs Pro (suspicious activity detection)
All these third parties are bound by strict confidentiality agreements (Data Processing Agreements) and may only use your information to provide specified services.
6.2 Legal & Regulatory Authorities
We may be required to disclose your personal information if:
- Required by law, regulation, or court order
- To comply with subpoenas, warrants or government investigations
- Curacao Gaming Authority or other regulatory requests
- AML/CTF reporting obligations (Suspicious Transaction Reports)
- To protect our rights, property, or security
- To assist in investigating fraud or criminal activity
6.3 Business Transfers
If adda app undergoes a merger, acquisition, restructuring or asset sale, your personal information may be part of the transferred assets. In such cases, we will notify you in advance and the new entity will maintain the same privacy protections.
6.4 With Your Consent
Beyond the cases mentioned above, we will not share your information with any third party without your explicit consent. You may withdraw your consent at any time through your account settings or by emailing support@addaapp.ws.
7. Data Security Measures
The security of your personal information is our top priority. We have implemented industry-standard and advanced security measures to protect your data from unauthorized access, disclosure, alteration, and destruction:
7.1 Technical Security
- SSL/TLS Encryption: All data transmission is secured by 256-bit SSL encryption (HTTPS)
- Data encryption: Sensitive information (passwords, payment details) stored with AES-256 encryption
- Firewall & IDS/IPS: Advanced firewalls and Intrusion Detection/Prevention Systems
- DDoS Protection: DDoS attack prevention by Cloudflare and AWS Shield
- Regular Penetration Testing: Annual audits by third-party security experts
- Secure API: All API endpoints secured by OAuth 2.0 and JWT tokens
7.2 Organizational security
- Access control: Only authorized employees can access data on a need-to-know basis
- Two-Factor Authentication (2FA): Mandatory for all employee and admin accounts
- Regular training: Data security and privacy training for employees
- Privacy agreements: All employees and contractors sign NDAs (Non-Disclosure Agreements)
- Incident Response Plan: Prepared response plan for rapid action in case of data breach
7.3 Infrastructure Security
- Secure data centers: ISO 27001 certified cloud providers (AWS, Google Cloud)
- Geographic redundancy: Data backups across multiple locations
- Regular Backups: Automated daily backups and disaster recovery plans
- Network Segmentation: Sensitive data stored in separate network segments
- Logging & Monitoring: All system access and data operations are monitored 24/7
Your Responsibilities: While we make every effort to protect your data, you also play a role in securing your account. Use a strong password (at least 12 characters, including uppercase & lowercase letters, numbers, and special characters), Never share your login credentials, and Report suspicious activity immediately. Beware of phishing emails and fake websites.
8. Your privacy rights
Under GDPR and other data protection laws, you have specific rights regarding your personal information. adda app respects these rights and helps you exercise them:
8.1 Right to access
You have the right to know what personal information we hold about you. You can request a copy of all your data, including:
- Your profile information
- Transaction History
- Betting history
- Communication Logs
- Purpose and legal basis for data processing
How to request: Use the "Download Data" option in your account settings or email support@addaapp.ws. We will respond to your request within 30 days.
8.2 Right to Rectification
If your personal information is incorrect or incomplete, you can update or correct it at any time. Go to Account Settings to edit your profile, or get help from our support team.
8.3 Right to Erasure (Right to be Forgotten)
In certain circumstances, you may request us to delete your personal information. However, we may be required to retain some information if:
- To meet legal or regulatory requirements (AML/CTF, tax laws)
- For ongoing legal claims or disputes
- For fraud prevention and security
- Contractual obligations (e.g., you have an outstanding balance in your account)
How to request: Email support@addaapp.ws with the subject line "Account Deletion Request." We will verify your identity and process the request within 30 days.
8.4 Right to Restrict Processing
You may request restriction of your data processing if:
- You contest the accuracy of the data
- Processing is unlawful but you do not want deletion
- We no longer need the data but you require it for legal claims
- You have objected to processing and verification is pending
8.5 Right to Data Portability
You can receive your personal information in a structured, commonly used, and machine-readable format (such as CSV, JSON). This enables you to transfer your data to another service.
8.6 Right to object
You may object to certain processing of your personal information, particularly:
- Direct Marketing: Opt out of marketing emails and SMS at any time
- Profiling: Objection to automated decision-making and profiling
- Legitimate interest: If processing is based on "legitimate interests," you have the right to object due to your particular circumstances
8.7 Rights Regarding Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects on you. At adda app, we use some automated systems (fraud detection, risk assessment), but important decisions always involve human review.
8.8 Right to Lodge a Complaint with a Supervisory Authority
If you believe we have violated your data protection rights, you may file a complaint with your local data protection authority. However, we encourage you to contact us first so we can resolve the issue.
Exercise your rights: To exercise any of the above rights, contact our Data Protection Team: support@addaapp.ws (Subject: "Data Protection Request"). We may request additional information to verify your identity. Most requests Free of charge is processed and Within 30 days Answered.
9. Data Retention Policy
We retain your personal information only as long as necessary for the purposes for which it was collected, or as required by law. Retention periods depend on data type and legal obligations:
| Data Category | Retention period | Because |
|---|---|---|
| Identity and KYC documents | 7 years from account closure | AML/CTF regulatory requirements |
| Transaction Records | 7 years from last transaction | Tax laws and regulatory requirements |
| Betting history | 5 years from bet placement | Dispute resolution, audits, regulatory reporting |
| Communication logs (chat, email) | 3 years from date of contact | Customer service quality, dispute resolution |
| Marketing Consent | Until consent is withdrawn or after 2 years of inactivity | Maintaining active compliance |
| Inactive Accounts | 12 months from last login | Security and data minimization |
| Cookies & tracking data | 13 months from collection | GDPR Guidelines |
After the retention period ends, we will delete your personal information Securely delete or anonymize so it can no longer identify you. If your account remains inactive for 12 months, we will notify you by email before deleting your data.
10. Policy Changes & Contact
10.1 Privacy Policy Updates
Adda app reserves the right to update this Privacy Policy from time to time to reflect changes in law, regulation, business practices or technology. When we make significant changes, we will:
- We will update the "Last updated" date at the top of this page
- Notify you via email or site notification
- We will give you the opportunity to review and accept the updated policy
We recommend you review this Privacy Policy regularly to stay informed about how we protect your information. Continued use of the platform after changes constitutes acceptance of the revised policy.
Last updated: 01 January 2026
10.2 Contact Information
For any questions, concerns, or requests regarding your privacy, please contact our Data Protection Team:
- Email: support@addaapp.ws (Subject: "Privacy Inquiry")
- Data Protection Officer (DPO): privacy@addaapp.ws
- Live chat: Available 24/7 (on website)
- Business address: Curacao Gaming License Holder, Registered Address: [Curacao]
- License Number: 8048/JAZ
We take your privacy requests seriously and will Within 48 hours provide an initial response. For complex requests, we will Within 30 days provide a complete resolution.